What Information We Gather and Why
When you register, we collect your name, contact details and account credentials. When you make a deposit or withdrawal through DANA, OVO or GoPay, we log the transaction reference, wallet ID and amount — enough to verify the transfer and credit your account correctly. We also
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collect device and browser data automatically: your IP address, session timestamps and pages visited. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we keep a record of that exchange so we can follow up properly. We
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do not sell your personal data to third parties. Data shared with payment processors — such as the e-wallet rails you use — is limited strictly to what those processors need to complete your transaction. Retention periods vary by data type; transaction records are kept as
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long as required by applicable rules in eligible regions. Availability and specific obligations depend on local law where you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.